Privacy Policy

1. Introduction

Welcome to jiliho, the premier online casino and sports betting platform for Filipino players. This Privacy Policy explains how jiliho ("we," "us," or "our") collects, uses, discloses, and protects your personal information when you access or use our website at https://jiliho.cam and our related services (collectively, the "Services").

We are committed to protecting your privacy and ensuring that your personal data is handled in accordance with applicable Philippine data protection laws, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations. By using jiliho's Services, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.

This Privacy Policy applies to all users of our Services, including visitors, registered players, and anyone who interacts with our platform. We encourage you to read this policy carefully and contact us if you have any questions or concerns about how we handle your personal information.

2. Information We Collect

To provide you with a secure, personalized, and enjoyable gaming experience, jiliho collects various types of information from our users. The information we collect falls into several categories:

2.1 Personal Information You Provide

When you register for a jiliho account, make deposits, request withdrawals, or interact with our customer support team, you may provide us with personal information, including but not limited to:

• Full name, date of birth, and gender
• Email address and mobile phone number
• Residential address (street, barangay, city, province, postal code)
• Government-issued identification documents (such as UMID, SSS ID, driver's license, or passport) for identity verification purposes
• Payment information, including GCash mobile number, PayMaya account details, bank account numbers (BPI, BDO, Metrobank, etc.), and transaction histories
• Username, password, and security questions for account access
• Correspondence and communications you send to our support team

2.2 Automatically Collected Information

When you access jiliho's Services, we automatically collect certain technical and usage information, including:

• Device information (device type, operating system, browser type and version, screen resolution)
• IP address, approximate geographic location (city and region level)
• Pages visited, time spent on each page, clickstream data, and referral sources
• Game play history, betting patterns, wins and losses, and account balance
• Cookies, web beacons, and similar tracking technologies (see Section 8 for details)

2.3 Information from Third Parties

We may receive information about you from third-party service providers, such as payment processors (GCash, PayMaya, local banks), identity verification services, fraud prevention agencies, and marketing partners. This information helps us verify your identity, prevent fraud, and improve our Services.

3. How We Use Your Information

jiliho uses the personal information we collect for various legitimate business purposes, including:

3.1 Account Management and Service Delivery

• Creating and managing your jiliho account
• Processing deposits, withdrawals, and other financial transactions
• Providing access to casino games, sports betting, and other gaming products
• Maintaining accurate records of your gaming activity and account balance
• Communicating with you about your account, transactions, and service updates

3.2 Legal and Regulatory Compliance

• Verifying your identity and age to ensure you meet the legal gambling age requirement (21 years or older in the Philippines)
• Complying with Philippine gaming regulations and responsible gaming requirements
• Preventing fraud, money laundering, and other illegal activities
• Cooperating with law enforcement and regulatory authorities when required by law
• Maintaining transaction records as required by applicable laws

3.3 Service Improvement and Personalization

• Analyzing user behavior and preferences to improve our platform and game selection
• Personalizing your gaming experience with tailored game recommendations
• Developing new features, games, and services based on user feedback
• Testing and optimizing our website performance and user interface

3.4 Marketing and Promotions

• Sending you promotional offers, bonuses, and updates about new games and features (with your consent)
• Conducting surveys and market research to understand player preferences
• Administering loyalty programs, tournaments, and special events
• Displaying targeted advertisements based on your interests and activity

3.5 Customer Support and Communication

• Responding to your inquiries, complaints, and support requests
• Providing customer support in English and Tagalog through our 24/7 live chat
• Resolving disputes and addressing technical issues
• Sending important account notifications and security alerts

4. How We Share Your Information

jiliho respects your privacy and does not sell your personal information to third parties. However, we may share your information with trusted partners and service providers in the following circumstances:

4.1 Service Providers and Business Partners

We share information with third-party service providers who help us operate our platform, including:

• Payment processors (GCash, PayMaya, local Philippine banks) for deposit and withdrawal processing
• Game providers and software developers who supply our casino games and betting platforms
• Identity verification services and fraud prevention agencies
• Cloud hosting providers and IT infrastructure partners
• Customer support platforms and communication tools
• Marketing and analytics service providers

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.2 Legal and Regulatory Requirements

We may disclose your information when required by law or to comply with legal obligations, including:

• Responding to court orders, subpoenas, or other legal processes
• Cooperating with law enforcement investigations
• Complying with Philippine gaming regulations and licensing requirements
• Reporting suspicious transactions to relevant authorities
• Protecting our legal rights and defending against legal claims

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the acquiring entity. We will notify you of any such change and provide you with choices regarding your information.

4.4 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so, such as when participating in co-branded promotions or referring friends to jiliho.

5. Data Security

jiliho takes the security of your personal information seriously and implements industry-standard security measures to protect your data from unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• Encryption: We use SSL/TLS encryption to protect data transmitted between your device and our servers, ensuring that sensitive information like passwords and payment details are secure during transmission.
• Secure Storage: Personal information is stored on secure servers with restricted access. Financial data and passwords are encrypted at rest using advanced encryption algorithms.
• Access Controls: We limit access to personal information to authorized employees and service providers who need it to perform their duties. All personnel with access to your data are bound by confidentiality obligations.
• Regular Security Audits: We conduct regular security assessments and vulnerability testing to identify and address potential security risks.
• Fraud Detection: We employ automated fraud detection systems and monitor transactions for suspicious activity to protect your account and funds.
• Account Security Features: We offer two-factor authentication and strong password requirements to help you protect your account.

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we continuously work to maintain and improve our security practices. You also have a responsibility to protect your account by keeping your login credentials confidential and logging out after each session.

6. Your Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have certain rights regarding your personal information:

• Right to Access: You have the right to request a copy of the personal information we hold about you.
• Right to Rectification: You can request that we correct inaccurate or incomplete personal information.
• Right to Erasure: You may request deletion of your personal information, subject to legal and regulatory retention requirements.
• Right to Object: You can object to certain types of data processing, including marketing communications.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used format.
• Right to Withdraw Consent: Where we rely on your consent to process your information, you can withdraw that consent at any time.

To exercise any of these rights, please contact our Data Protection Officer using the contact details provided in Section 11. We will respond to your request within 15 days as required by Philippine law. Please note that we may need to verify your identity before processing your request.

7. Data Retention

jiliho retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors that influence our retention periods include:

• The length of time you maintain an active account with jiliho
• Legal and regulatory requirements (e.g., financial transaction records must be kept for at least five years under Philippine law)
• Fraud prevention and security purposes
• Resolving disputes and enforcing our Terms & Conditions

When personal information is no longer needed, we securely delete or anonymize it in accordance with our data retention policy and applicable laws.

8. Cookies and Tracking Technologies

jiliho uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and improve our Services. We use the following types of cookies:

• Essential Cookies: These cookies are necessary for the website to function properly and cannot be disabled. They enable core functionality like account login and secure transactions.
• Performance Cookies: These cookies collect information about how you use our website, helping us understand traffic patterns and identify areas for improvement.
• Functionality Cookies: These cookies remember your preferences (such as language settings) to provide a more personalized experience.
• Marketing Cookies: These cookies track your browsing activity to deliver targeted advertisements and measure the effectiveness of our marketing campaigns.

You can manage your cookie preferences through your browser settings. However, disabling certain cookies may affect the functionality of our Services. For more information about how we use cookies, please refer to our Cookie Policy.

9. Children's Privacy

jiliho's Services are strictly intended for adults aged 21 years or older, in accordance with Philippine gambling regulations. We do not knowingly collect personal information from individuals under the age of 21. If we become aware that we have inadvertently collected information from a minor, we will take immediate steps to delete that information from our systems. Parents and guardians who believe their child has provided personal information to jiliho should contact us immediately.

10. Changes to This Privacy Policy

jiliho reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, Services, or legal requirements. When we make significant changes, we will notify you by posting the updated policy on our website and updating the "Last Updated" date at the top of this page. For material changes, we may also send you an email notification or display a prominent notice on our platform. Your continued use of jiliho's Services after any changes to this Privacy Policy constitutes your acceptance of those changes. We encourage you to review this policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data privacy practices, please contact our Data Protection Officer:

• Email: [email protected]
• Mailing Address: jiliho Privacy Department, jiliho.cam
• Live Chat: Available 24/7 on our website

We will make every effort to resolve any privacy concerns or inquiries promptly. If you are not satisfied with our response, you may file a complaint with the National Privacy Commission (NPC) of the Philippines.