Terms & Conditions

1. Introduction and Acceptance of Terms

Welcome to jiliho, the premier online casino and sports betting platform serving the Philippines gaming market. These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User", "Player", "you", or "your") and jiliho ("we", "us", "our", or "the Company"), governing your access to and use of our online gaming platform, website, mobile applications, and all associated services (collectively, the "Platform").

By creating an account, accessing our Platform, placing bets, playing games, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy and Responsible Gaming Policy. If you do not agree with any provision contained herein, you must immediately cease using our Platform and refrain from creating an account.

jiliho reserves the right to modify, amend, or update these Terms at any time without prior notice. Any changes will become effective immediately upon posting on our Platform. It is your responsibility to review these Terms periodically. Your continued use of the Platform following any modifications constitutes your acceptance of the revised Terms.

2. Eligibility and Account Registration

2.1 Age and Legal Requirements

You must be at least twenty-one (21) years of age to register an account and participate in real-money gaming on jiliho. By registering, you represent and warrant that you meet this age requirement and that you are legally permitted to gamble under the laws of the Philippines and any other applicable jurisdiction where you are located. jiliho operates in compliance with Philippine gaming regulations and age verification standards.

We reserve the right to request proof of age and identity at any time. Failure to provide satisfactory documentation within a reasonable timeframe may result in account suspension or closure, and forfeiture of any funds or winnings.

2.2 Account Creation and Verification

When creating an account on jiliho, you must provide accurate, current, and complete information, including but not limited to your full legal name, date of birth, residential address, valid email address, and mobile phone number. You are permitted to maintain only one (1) account per person. Creating multiple accounts is strictly prohibited and may result in immediate termination of all accounts and forfeiture of funds.

Your account is personal to you and non-transferable. You must not allow any other person to access your account or use your login credentials. You are solely responsible for maintaining the confidentiality of your username and password and for all activities that occur under your account.

2.3 Restricted Jurisdictions

While jiliho primarily serves players in the Philippines, certain jurisdictions may restrict or prohibit online gambling. You are responsible for ensuring that your use of our Platform complies with all applicable local, national, and international laws. If you access our Platform from a jurisdiction where online gambling is prohibited, you do so at your own risk and we disclaim all liability for such use.

3. Deposits, Withdrawals, and Financial Transactions

3.1 Deposits

jiliho supports multiple convenient deposit methods tailored for Filipino players, including GCash, PayMaya, bank transfers via BPI, BDO, Metrobank, and other authorized payment channels. All deposits are processed in Philippine Peso (PHP) unless otherwise specified. Minimum and maximum deposit limits apply depending on your chosen payment method and account status.

You represent and warrant that all funds deposited into your jiliho account are legally obtained and belong to you. We reserve the right to conduct due diligence checks on the source of funds and to refuse or return deposits that we suspect may be connected to money laundering, fraud, or other illegal activities.

3.2 Withdrawals

Withdrawal requests are processed subject to identity verification, compliance checks, and wagering requirements where applicable. Standard processing times range from twenty-four (24) to seventy-two (72) hours for most methods, though actual receipt of funds may depend on your financial institution or payment provider.

jiliho reserves the right to request additional documentation before processing withdrawals, including but not limited to government-issued identification, proof of address, and proof of payment method ownership. Withdrawals may only be made to accounts bearing your registered name. Third-party withdrawals are strictly prohibited.

Minimum withdrawal amounts apply, and processing fees may be charged depending on the method selected and withdrawal frequency. jiliho reserves the right to limit or delay withdrawals pending investigation of suspected fraudulent activity, bonus abuse, or Terms violations.

3.3 Bonus Wagering Requirements

All bonuses, promotions, and free credits issued by jiliho are subject to specific wagering requirements, terms, and conditions as stated in the relevant promotional materials. Unless otherwise specified, bonus funds cannot be withdrawn until wagering requirements are satisfied. Failure to comply with bonus terms may result in forfeiture of bonus funds and any associated winnings.

4. Gameplay Rules and Conduct

4.1 Fair Play and Integrity

jiliho is committed to providing a fair, secure, and transparent gaming environment. All games available on our Platform are powered by reputable third-party providers and utilize certified Random Number Generators (RNGs) to ensure fair and unbiased outcomes. Game results are determined independently and cannot be manipulated by jiliho or any player.

Any form of cheating, collusion, fraud, or manipulation of games is strictly prohibited. This includes but is not limited to the use of bots, automated betting systems, exploitation of software errors or bugs, and coordinated play designed to gain unfair advantage. jiliho employs advanced monitoring systems to detect and prevent fraudulent activity.

4.2 Prohibited Activities

The following activities are expressly prohibited and may result in immediate account suspension or termination, forfeiture of funds, and legal action:

• Using the Platform for money laundering or other illegal financial activities
• Creating multiple accounts or using stolen or false identity information
• Colluding with other players or third parties to gain unfair advantage
• Exploiting technical glitches, software errors, or system vulnerabilities
• Using VPNs, proxies, or other methods to disguise your true location
• Abusing bonuses or promotional offers through coordinated or systematic play
• Engaging in abusive, threatening, or harassing behavior toward staff or other players
• Reverse engineering, decompiling, or attempting to access our Platform's source code

4.3 Game Interruptions and Malfunctions

In the event of a game malfunction, disconnection, or system error, jiliho reserves the right to void affected bets and refund stakes. While we strive to maintain continuous service availability, we do not guarantee uninterrupted access to the Platform. jiliho shall not be liable for losses arising from technical failures, internet connectivity issues, or third-party service disruptions beyond our reasonable control.

5. Responsible Gaming and Self-Exclusion

jiliho is deeply committed to promoting responsible gaming and protecting vulnerable players. We provide various tools to help you manage your gaming activity, including deposit limits, loss limits, session time reminders, and self-exclusion options. Players who feel they may be developing a gambling problem are strongly encouraged to utilize these tools or seek professional help.

We support the responsible gaming initiatives of PAGCOR (Philippine Amusement and Gaming Corporation) and encourage players to gamble responsibly. If you wish to self-exclude or take a cooling-off period, please contact our support team at [email protected]. Self-exclusion requests are processed within twenty-four (24) hours and remain in effect for the period you specify, during which time you will be unable to access your account or place bets.

For further information and support regarding problem gambling, please visit PAGCOR's responsible gaming resources or contact local support organizations.

6. Intellectual Property Rights

All content on the jiliho Platform, including but not limited to text, graphics, logos, images, software, audio, video, game designs, trademarks, and trade names, is the exclusive property of jiliho or its licensors and is protected by Philippine and international intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Platform for personal, non-commercial entertainment purposes only. You may not reproduce, distribute, modify, create derivative works, publicly display, republish, or exploit any content from the Platform without our express written consent.

7. Privacy and Data Protection

Your privacy is important to us. jiliho collects, processes, and stores your personal information in accordance with our Privacy Policy and applicable data protection laws in the Philippines, including the Data Privacy Act of 2012. By using our Platform, you consent to the collection and use of your information as described in our Privacy Policy.

We implement industry-standard security measures to protect your data from unauthorized access, disclosure, alteration, or destruction. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security of your information.

8. Limitation of Liability and Disclaimers

To the fullest extent permitted by law, jiliho, its directors, officers, employees, affiliates, and service providers shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages arising from or related to your use of the Platform, including but not limited to loss of profits, data, or goodwill, even if we have been advised of the possibility of such damages.

The Platform and all services are provided "as is" and "as available" without any warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. jiliho does not warrant that the Platform will be uninterrupted, error-free, secure, or free from viruses or other harmful components.

Your use of the Platform is at your sole risk. Some jurisdictions do not allow the exclusion or limitation of liability, so the above limitations may not apply to you.

9. Dispute Resolution and Governing Law

These Terms and any disputes arising from or related to your use of the Platform shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions.

Any dispute, controversy, or claim arising out of or relating to these Terms, including the validity, interpretation, or breach thereof, shall first be attempted to be resolved through good-faith negotiations between the parties. If the parties are unable to resolve the dispute within thirty (30) days, the matter may be submitted to binding arbitration in accordance with Philippine arbitration laws, or to the competent courts of the Philippines.

10. Account Closure and Termination

You may close your account at any time by contacting our customer support team. Upon closure, you must withdraw any remaining balance in your account, subject to applicable withdrawal terms and wagering requirements.

jiliho reserves the right to suspend or terminate your account at any time, with or without cause or prior notice, including but not limited to violations of these Terms, fraudulent activity, abuse of bonuses, or conduct detrimental to the integrity of the Platform. Upon termination, your right to use the Platform will immediately cease, and you must discontinue all use of our services.

If your account is terminated due to breach of these Terms, jiliho may forfeit any remaining balance and winnings in your account. You will remain liable for any outstanding obligations or losses incurred prior to termination.

11. General Provisions

11.1 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if such modification is not possible, it shall be severed from these Terms. The remaining provisions shall continue in full force and effect.

11.2 Entire Agreement

These Terms, together with our Privacy Policy and Responsible Gaming Policy, constitute the entire agreement between you and jiliho regarding your use of the Platform and supersede all prior or contemporaneous communications, agreements, or understandings, whether written or oral.

11.3 Assignment

You may not assign, transfer, or delegate your rights or obligations under these Terms without our prior written consent. jiliho may assign or transfer its rights and obligations under these Terms at any time without restriction or notice.

11.4 Waiver

No waiver of any provision of these Terms shall be deemed a further or continuing waiver of such provision or any other provision. jiliho's failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

12. Contact Information

If you have any questions, concerns, or complaints regarding these Terms or your use of the jiliho Platform, please contact our customer support team:

Email: [email protected]

We strive to respond to all inquiries within twenty-four (24) hours during business days. For urgent matters, please clearly indicate the nature of your concern in the subject line.

Last Updated: October 9, 2026

These Terms & Conditions are effective as of the date stated above and apply to all users of the jiliho Platform. By continuing to use our services, you acknowledge your acceptance of these Terms.